Communication Skills
Bringing Your Team's Communications Skills To A Higher Level
Essential Communication Skills for Professionals
If you lead a team, manage clients, or collaborate with colleagues, this training will equip you with the tools to communicate with greater impact and influence. It’ll build your ability to communicate clearly, confidently, and effectively in the workplace.
The training covers:
- Communication congruence (alignment of verbal, paraverbal and non-verbal);
- How to clearly and powerfully structure information;
- Self-regulation techniques in highly stressful situations;
- Emotional vs Cognitive Responses;
- How to emphatically and respectfully say “NO”;
- Problem-solving conversation;
- Techniques to resolve objections;
CONSCIOUS (ASSERTIVE) CONVERSATIONS
Lack of time is growing. Workload is growing. Conflict is growing. The needs to transform conflict have never been greater. You need to know how to talk to people across different situations and cultures to avoid costly conflict.
This concise training helps you own:
- The knowledge why a conflict happens;
- A greater understanding of emotions and their role in conflicts;
- Tools to use to completely transform the conflict in whatever circumstances;
How to Deliver Difficult News with Respect, Compassion and Clarity
This is an important and frequently neglected and overlooked area of communication.
We’ll deal with a variety of difficult situations: From performance feedback to addressing sensitive personal matters and navigating organizational change. These conversations can feel uncomfortable—even overwhelming. But they are also moments of deep human connection and leadership.
Together, we’ll develop emotional intelligence, language tools, and confidence needed to handle tough conversations. With compassion and professionalism. Because when done well, these conversations don’t just deliver bad news—they can create understanding, healing, and even growth.”
NEGOTIATIONS
Your negotiation skills must help expand and not shrink the pie. Using Harvard Negotiation Process and adding to it principles of Chris Voss’s Never Split the Difference easily results in a complete turnaround of your negotiation style.
You’ll gain skills about:
- What a clear objective does for you;
- The importance of BATNA;
- How to win in a negotiation without defeating the other party;
- Ways to deal with the most common manipulative tactics;
- What to do when a negotiation hits a deadlock;